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Returns & Exchanges

Return and Cancellation Policy

Return Policy

Products can be returned within 14 days from the date of delivery. Payment Refunds are applicable only in case of damaged products or delivery of wrong product, In all other cases, replacement or eVoucher (1 year validity) is available.

Replacements are done free of cost if wrong products (incompatible or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.

Exchange is allowed with the same or different products.

Return Intimation: You can either call our Support Number 8800123084 or Email Us at support@grinbrands.com  within 14 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.

Guidelines for a valid return:
Product & Accessories, if any, should be in original condition
Tags should be retained and returned.

send the item as given below address in its original condition, with and other accompaniments for a successful refund.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

We’ll provide you 100% refund once we received product in original condition

Return To below address

Grin Brands

PLOT NO 133, Udyog Vihar Extension, Ecotech-II, Greater Noida, Uttar Pradesh 201306

PH: 8800123084

Cancellation Policy

An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.

You can cancel an order in an easy step:

call us on our support Number 8800123084
email us on support@grinbrands.com  

Please note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.

Refund Policy

Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

Mode of Refund

For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT.

We require product images and tags in the below mentioned cases:

  1. Defective product received – Only product image required.
  2. Wrong product received – Both product & Tag images required.
  3. Wrong size received - Both product & Tag images required.
  1. Product different from website/doesn’t look the same - Only product image required.
  2. Incomplete order received – Only Tag image is required.

Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

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